One-time purchases
The order summary shows the price and video specifications before payment. The listed price is $9.90 for one 15-second 768P video, with up to five selected people. Each confirmed payment adds one video credit to your account. Purchases accumulate; no photos are required to buy. There is no subscription. Buying a credit does not start generation.
When generation fails
Your paid order remains visible in your account. Each purchase provides one successful 15-second video. A confirmed generation failure restores your video credit so you can retry with the same photos or prepare new photos without another payment. After a successful video, making another video uses another available credit or requires a new purchase. Credit restoration is separate from a cash refund. If a result cannot be delivered, contact support for order and refund review.
If the provider response is uncertain, another generation is paused while support checks the original request. This avoids sending a duplicate paid request to the model provider.
Refund review
Request a refund review from support with your order reference and a description of the issue. Your request is saved against the order. Support checks payment, provider status and delivery before responding. Submitting a request does not mean that money has been refunded.
An approved refund is completed through the original payment provider. Processing time depends on that provider and your payment method. Your order records the refund status. You can contact support with your order reference if you need an update.
Contact: support@tiny-desk-ai.site