Support and order questions
Email support@tiny-desk-ai.site. Include your order reference, a short description of the issue, and the approximate time it happened. We can help with credit balances, payment confirmation, generation status and download access. The operator is Blake.
Failed or pending generation
A confirmed failed generation releases its reserved credit. If a request is still processing or needs review, contact support before submitting again. This avoids unintentionally starting another paid task.
Privacy and media requests
Use the same support address to request media deletion or ask about account and order data. Do not email photo attachments, card numbers, passwords or temporary download links. Support never needs your payment card details.